Help Center

Sab kuch seekho Botaura ke baare mein.

Getting Started

Set up your bot step by step.

Dashboard Overview — Find Your Way Around Botaura

A tour of the Botaura dashboard — the sidebar sections, the home screen, the plan badge, locked features, and the shortcuts you'll use every day.

~6 min read

Getting Started with Botaura

Go from zero to a working AI assistant on your website and WhatsApp. This guide walks you through account creation, training your bot, customizing it, and going live.

~8 min read

Orders Widget — Embed an Orders Panel in Your Store

Add a fully functional orders management panel directly inside your store admin area with a single script tag. No coding required — just paste and go.

~5 min read

Store & E-Commerce Integration — Connect Your Online Store

Connect WooCommerce, Shopify, or a custom store so website orders flow into Botaura and trigger automatic WhatsApp confirmations. Includes the embeddable orders panel.

~6 min read

Store API — Connect Your Online Store to Botaura

Learn how to connect your WooCommerce, Shopify, or custom store to Botaura using the Store API. Send order events, read orders, update statuses, and receive real-time webhooks.

~8 min read

Features

Everything Botaura can do.

AI Sales Agent — Let Your Bot Actively Sell

Turn your WhatsApp bot into a proactive salesperson with a persona, an autonomy level you control, upsell and discount policy, auto-handoff rules, and a performance dashboard.

~7 min read

Analytics — Track Your Bot's Performance

Track message volume, leads, response quality, top questions, and conversation patterns over 7/30/90 days. Advanced Analytics is a Pro+ feature; overview stats show on all plans.

~5 min read

Bot Health — Is Your Bot Doing Its Job?

A plain-language health check for your bot — answer rate, questions handled, leads captured, the questions it struggles with, and a to-do list of fixes and suggestions you can act on.

~6 min read

Broadcast Campaigns — Reach Your Customers at Scale

Send targeted WhatsApp broadcasts to customer segments — create a campaign, map template variables, schedule it, preview cost and recipients, and track delivery. Growth plan.

~7 min read

Cart Recovery — Win Back Abandoned Orders

Automatically nudge customers who started an order but didn't finish. Configure the steps, delays, and templates, with smart 24-hour window handling and a recovery stats view.

~6 min read

Chatbot Setup — Customize Your Chat Widget

Personalize your bot's name, avatar, tone, colors, chat bubbles, launcher button, and position. Preview and test before going live. Appearance customization is a Pro+ feature.

~7 min read

Click-to-WhatsApp (CTWA) Ads — Track Ad-Driven Leads

See attribution for your Facebook and Instagram click-to-WhatsApp ads — total leads, platform breakdown, per-ad performance, and the extended 72-hour free messaging window.

~5 min read

Contact Support — Get Help from the Botaura Team

Open a support ticket from your dashboard or reach us on WhatsApp. Pick a category, describe the issue, and we reply — your business details are attached automatically.

~3 min read

Conversations Inbox — Manage WhatsApp Chats

The Conversations Inbox gives you a full view of every WhatsApp conversation your bot is handling. See message history, take over from the bot, reply manually, and hand back to the AI when you're done.

~3 min read

Custom LLM Settings — Bring Your Own AI Model

By default, Botaura uses its own LLM (AI model) to power your chatbot. But if you have a specific model preference or an API key from another provider, you can configure your own.

~1 min read

Customer Segments — Understand Your Audience

Botaura auto-segments your WhatsApp customers (New, Bought, Repeat, Not Bought, Cart Abandoner) based on order behavior, so you can target campaigns and recovery precisely.

~5 min read

Knowledge Base — Train Your Bot

Your bot's intelligence comes entirely from your knowledge base. The more relevant content you add, the better it answers customer questions. This guide covers all three ways to train your bot and tips for getting the best results.

~4 min read

Lead Capture — Turn Visitors into Contacts

Botaura automatically identifies when a visitor is interested in your products or services and gently collects their contact information. No forms, no popups — just a natural conversation.

~3 min read

Product Catalog Management — Power Product Answers & Orders

Add and manage your products so the bot can answer product questions, show rich product cards on the web, and take orders on WhatsApp. Crawl them in or add them manually.

~5 min read

Shopify App — Install, Connect & Run Botaura in Shopify Admin

Install the Botaura Shopify app, connect (or claim) your store, and run your bot, orders, and WhatsApp inbox inside Shopify admin. What syncs, data handling, troubleshooting, and uninstall.

~8 min read

Spend — Your WhatsApp Cost Breakdown & Messaging Tier

A deeper view of WhatsApp costs — estimated spend by category and by campaign, Meta's actual delivered costs when available, your messaging tier and daily cap, and the rate card.

~5 min read

Team Members — Invite Teammates & Set Roles

Invite teammates to help run your bot and inbox, assign roles (owner, admin, agent), and manage who can do what. Business plan and above.

~5 min read

WhatsApp Bot — Connect Your Business Number

Connect your WhatsApp Business number to Botaura, and your customers can chat with your AI assistant directly on WhatsApp. The bot uses the same knowledge base as your web widget — same intelligence, just on a different channel.

~5 min read

WhatsApp Commerce — Sell Inside the Chat

How customers browse your catalog, build a cart, and check out entirely inside a WhatsApp conversation — the interactive lists, buttons, language handling, and cash-on-delivery.

~6 min read

WhatsApp Orders — Manage Cash-on-Delivery Orders

Manage the orders customers place on WhatsApp — the order lifecycle and valid status transitions, one-click updates that notify the customer, source badges, and admin notifications.

~6 min read

WhatsApp Templates & the 24-Hour Window

Why WhatsApp limits free-form replies to a 24-hour window, the approved templates Botaura registers for you, and how marketing templates work for campaigns.

~5 min read

WhatsApp Usage & Cost — Track Your Meta Spend

See your inbound/outbound message counts, an estimated Meta spend by category, your plan usage, and how many conversations are still inside the free 24-hour window.

~5 min read

Widget Embed — Put Your Bot on Your Website

Copy your one-line embed code, restrict which domains can load the widget, and follow platform-specific install steps for HTML, WordPress, and Shopify — including the CSP fix.

~7 min read

WooCommerce Plugin — Install, Connect & Run Botaura in wp-admin

Install the Botaura for WooCommerce plugin, connect your store in one click, and run your bot, orders, and WhatsApp inbox from inside wp-admin. What syncs, what doesn't, and how to disconnect.

~9 min read

Overview

How the platform works.

How Botaura Works, End-to-End

Follow a single customer message from the moment it arrives to the moment you get notified — retrieval, answering in the customer's language, lead capture, orders, and analytics.

~6 min read

Security & Data Privacy — How Botaura Protects Your Data

Where your data lives, how API keys are encrypted, how the widget is secured, who can read conversations, and how WhatsApp billing keeps your Meta account separate.

~5 min read

What is Botaura?

Botaura is an AI chatbot + WhatsApp commerce platform for Pakistani and South Asian businesses — answer customers 24/7 on your website and WhatsApp, take orders, and grow, in English, Urdu, and Hinglish.

~5 min read

Plans & Pricing

Compare plans and limits.

Plans & Pricing — Choose the Right Plan for Your Business

Botaura's four plans (Free, Pro, Business, Growth), a full feature comparison, how to upgrade, usage tracking, and why WhatsApp message costs are billed by Meta, not Botaura.

~6 min read

FAQ

Quick answers to common questions.

FAQ & Troubleshooting

Quick answers to the most common questions and fixes — bot not answering, wrong answers, WhatsApp won't connect, message limits, missing leads, billing, and data safety.

~6 min read