Contact Support — Get Help from the Botaura Team
Contact Support — Get Help from the Botaura Team
Stuck on something? Dashboard → Contact Support is the fastest way to reach us. Send a ticket and your business details are attached automatically, so we have the context to help. We usually reply within 24 hours.
Quick Channels
At the top of the page you'll find quick ways to reach us — including a WhatsApp link that opens a chat with our team. If you prefer real-time help, that's the fastest route.
Submitting a Ticket
- Choose a category so it reaches the right people:
- General question
- Billing & plans
- Technical issue
- WhatsApp / bot
- Feature request
- Other
- Add a short subject and a clear message describing what's happening (and, if it's a bug, what you expected instead).
- Click Send. You'll see a confirmation once it's submitted.
Your ticket goes straight to our team's queue, and we follow up by email or WhatsApp.
Tips for a Faster Resolution
- Be specific — include the page or feature, what you did, and what happened.
- One issue per ticket — it's easier to track and resolve.
- Mention timing — when it started and whether it's still happening.
- Check the docs first — many answers are in this Help Center, and the FAQ & Troubleshooting guide covers the common ones.
What Happens Next
Your ticket is logged with your business context and our team is notified. We reply within about 24 hours — faster for urgent WhatsApp/technical issues. For billing and plan changes, see Plans & Pricing.
Was this helpful?
Related Articles
Knowledge Base — Train Your Bot
Your bot's intelligence comes entirely from your knowledge base. The more relevant content you add, the better it answers customer questions. This guide covers all three ways to train your bot and tips for getting the best results.
~4 min read
Chatbot Setup — Customize Your Chat Widget
Personalize your bot's name, avatar, tone, colors, chat bubbles, launcher button, and position. Preview and test before going live. Appearance customization is a Pro+ feature.
~7 min read
Lead Capture — Turn Visitors into Contacts
Botaura automatically identifies when a visitor is interested in your products or services and gently collects their contact information. No forms, no popups — just a natural conversation.
~3 min read